Welcome to Done Detailing LLC ("we," "us," or "our"). We are committed to protecting the privacy and security of your personal information. This Privacy Policy outlines how we collect, use, disclose, and protect the information we collect from visitors to our website and users of our services. By subscribing to or using our SMS service, you agree to the following Privacy Policy.

Effective Date: 11/17/2024

1. Information We Collect
1.1. Personal Information: When you use our website and services, we may collect personal information, such as your name, address, phone number, and email address. We collect this information when you voluntarily provide it to us through forms or other means.

2. How We Use Your Information

We may use the information we collect for the following purposes:
2.1. Personal Information: When you use our website and services, we may collect personal information, such as your name, address, phone number, and email address. We collect this information when you voluntarily provide it to us through forms or other means.
2.2. Sharing of Personal Information: Mobile information will not be shared with third parties/affiliates for marketing/promotional purposes. All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

3. Opt-In Consent

Before collecting your information, we will obtain your explicit consent through an opt-in mechanism. By providing your personal information, you are expressly consenting to the collection and processing of that information for the purposes outlined in this Privacy Policy.

4. Information Sharing

We do not sell, trade, or otherwise transfer your personal information to third parties. Mobile information will not be shared with third parties/affiliates for marketing/promotional purposes. All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties. We may share your information in the following circumstances:
4.1. Service Providers: We may share your information with third-party service providers who assist us in providing and maintaining our services, including sending SMS or email messages to you. These service providers are obligated to maintain the confidentiality and security of your information.
4.2. Legal Compliance: We may disclose your information when required by law or to protect our rights, privacy, safety, or property, or that of our users or others.

5. Your Choices

You have the following choices regarding your personal information:
5.1. Access and Update: You may access and update your personal information by contacting us at any time
5.2. Opt-Out: You can opt out of receiving SMS or email communications from us at any time by following the instructions provided in those messages.
5.3 Help: Text HELP for help with SMS messaging. Alternatively, you can contact our support team directly at [email protected].

6. Data Security

We take reasonable measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. However, no method of transmission over the internet or electronic storage is entirely secure, and we cannot guarantee absolute security.

7. Children's Privacy

Our services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If you believe that a child has provided us with their personal information, please contact us, and we will take steps to delete that information.

8. Changes to this Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will notify you of any changes by posting the updated policy on our website with the effective date.

9. Contact Us

If you have any questions, concerns, or requests related to this Privacy Policy or your personal information, please contact us at: [email protected].

10. Cookie & tracking practices

What are cookies?
Cookies are small text files stored on a user’s device when they visit a website. They help the site remember preferences, understand usage, and improve performance.

Types of cookies commonly used

Essential cookies
Required for the site to function (login, security, page navigation).

Performance & analytics cookies
Collect anonymous data on how visitors use the site (e.g., page views, errors).

Functional cookies
Remember user choices like language or region.

Advertising & targeting cookies
Track browsing behavior to show relevant ads or measure ad effectiveness.

Other tracking technologies

Pixels & web beacons – track page visits and conversions

Local storage – stores preferences in the browser

SDKs (in apps) – collect usage and device data

What data may be collected

IP address (often anonymized)

Browser and device type

Pages visited and time spent

Referral sources

Approximate location

Why tracking is used

To keep the site working properly

To analyze traffic and improve features

To personalize content or ads

To measure marketing effectiveness

User control & consent

Users can manage or disable cookies via browser settings

Consent banners are often required (GDPR / ePrivacy)

Users may withdraw consent at any time

Some cookies are deleted automatically after a session

11. SMS Opt-In Details

By providing your mobile phone number and opting in, you consent to receive SMS (text message) communications from us, which may include transactional messages, service updates, promotional messages, or other information related to our products or services.

How You Opt In

You may opt in to receive SMS messages by:

Submitting your phone number through an online form and affirmatively checking an opt-in box

Signing up through our website, application, or other digital properties

Providing express consent during a purchase or account registration process

Opting in via keyword, QR code, or other consent-based method

Consent to receive SMS messages is not a condition of purchase.

Message Frequency

Message frequency may vary depending on your interaction with our services.

Message & Data Rates

Standard message and data rates may apply, depending on your mobile carrier and plan. We are not responsible for any charges imposed by your carrier.

Opt-Out Instructions

You may opt out of receiving SMS messages at any time by replying STOP to any message you receive from us. After opting out, you may receive one final message confirming your opt-out.

Help & Support

For help, reply HELP to any message or contact us using the information provided in this Privacy Policy.

Data Use & Sharing

We use your mobile number solely for the purposes described at the time of opt-in. We do not sell or rent your SMS opt-in information. We may share your information with service providers who assist us in delivering SMS messages, subject to confidentiality and data protection obligations.

Eligibility

By opting in, you confirm that you are the owner or authorized user of the mobile number provided and that you are at least 18 years old (or the age of majority in your jurisdiction).

Thank you for visiting Done Detailing LLC. Your privacy is important to us, and we are committed to safeguarding your personal information and ensuring that it is used responsibly and securely.